Customer Service Workshops

Public & In-House Seminars / Training can be arranged

~ Lots of pragmatic corporate training programs to choose from ~We do facilitate seminars anywhere in the World~



Click here to view our >>> Pubic Programs

Click here to view other Programs for >>> In-House Training



Customer service excellence has always been and will always be one of the critical competitive advantages for any business. Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.

Road Map to Customer Service Excellence

Customer Service Skills

“Let the Customer Service Guru motivate, train & coach your staffs to excel in providing customer service excellence”.

                 CUSTOMER SERVICE

                                Click on the subject title to obtain more information


                                 (Live training & previews available)



“Always give the customer more than they expect to get; and in time you will receive more than you imagine”



“Experience is all I have, having worked with various companies in different industries for 25 years. Research as all I did to expound on my experience. Imparting knowledge makes the difference, and that’s what I do best.”





Professional Customer Service Excellence


Road Map to Customer Service Excellence


Professional Sales & Service Empowerment


Customer Centric Development


Reignite your Passion for Service Excellence


Customer Service & Telephone Techniques


Customer Care Excellence for Front Liners


Confidence & Power in Dealing with People

Image Management & Personality Enhancement

Leadership in Customer Service Excellence

Handling Difficult Customers & Complaints




Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.

DRC Management & Training PLT



1B, 2nd Floor, Jalan Emas 4, Taman Emas,

9th Mile Cheras, 43200 Selangor, West Malaysia

E-mail: /

Tel: 016-2095570 / 016-2582100

Providing corporate training programs since 1999

Malaysia – Singapore – Thailand – Brunei – China – Indonesia – Philippines – Cambodia – Vietnam – Laos – Myanmar – India – Taiwan – South Korea